FAQ

To log in to your donor profile, click “My account” from the menu at the top right of our website.

You will be taken to a page that shows our different spaces. In the Donor Space, click “Login.”

A window will appear that will let you access our donation platform. Enter your login credentials to access your account.

If this is your first time logging in, simply enter the email address associated with your donations. You will then receive an email asking you to reset your password.

Once you are logged in, consult this guide for information on how to find your donations, tax receipts, personal information, and options to manage your recurring donations.

Consult this page for the steps to take in this case.

To increase the security of your donor profile, you can enable Multi-Factor Authentication by following the steps on this page.

After your first monthly donation, you will receive an email confirming that the transaction has been processed.

No. Recurring donations are combined into a single tax document. You will therefore receive a consolidated tax receipt at the beginning of the year that will include all donations from the previous year.

This amount indicates the value of a good or service that you are entitled to receive in exchange for the donation. This amount is deducted from the total amount eligible for the tax receipt.

No. This notification is disabled by default. However, if you would like to receive an email confirmation for each monthly donation, you can activate this feature in your account on the donation platform. See this page for the steps to enable the notification.

Yes. If you donate on behalf of a company, the tax receipt will be issued in the company's name.

You can cancel your monthly donation at any time from your donor profile.

To log in to your donor profile, click “My account” from the menu at the top right of our website. You will be taken to a page that shows our different spaces. In the Donor Space, click “Login.”

A window will appear that will let you access our donation platform. Enter your login credentials to access your account.

If this is your first time logging in, simply enter the email address associated with your donations. You will then receive an email asking you to reset your password.

Once you are logged in, consult this guide to learn how to change or cancel your monthly donation.

You must provide the company's address, as this address is the one that will appear on the tax receipt.